MyUniHub

• To explain clearly what you need from us
• To show consideration towards the privacy of others using our service
• To treat our staff with courtesy and respect
• To keep all booked appointments

• To provide a friendly, supportive and welcoming environment
• To answer you promptly, be courteous and friendly and confirm who you are speaking to
• To aim to answer your query on the first visit or telephone call or within 24 hours of receiving your email
• To let you know when my MyUniHub is closed or if there may be a delay in responding to your enquiry

Please note that due to Data Protection legislation we are unable to discuss any matters relating to a student without the prior permission of the student. 

Swansea University uses Hedd to administer all third party verification enquiries in regard to current and former students.

Hedd is UK Higher Education's official service for candidate verification and university authentication. It offers a centralised system for degree verification that connects employers, agencies, universities, embassies and councils.

You can verify a current or past student's place of study, the award and grade received and dates of attendance. Please note: the consent of the student must be obtained in order to use this service

Any queries should be addressed to: Heddhelp@prospects.ac.uk

Hedd is not for use by students or graduates to verify their own awards. Such enquiries should be made to MyUniHub.