Remote PC Access Service

The Remote PC Access Service is a web-based portal that has been designed to help students during the COVID pandemic access PCs on campus remotely in order to access software and resources that are only hosted by the University.

Yes, if you have a current student account, you can use this service. Please see the Remote PC Access for Students guide for detailed instructions.

We recommend that you use the latest version of Chrome, Firefox or Edge.

Yes, it is accessible on both a PC and a Mac. If you are using a Mac it will need to be version 10.13 or above and you will need to download the latest RDP client from the App store.

You can only access the Remote PC Access Service using the Authenticator App notification or phone call option in MFA. We recommend that you use the App. Instructions on how to set up MFA can be found on the Your Account page.

If you have already set up MFA you can change this option by logging into your Office account and going into the Security Info section.

You can also change your MFA option by logging into your Secure My Account page via My Apps.

PCs are available 24/7 but we will be performing an automatic reboot every morning Monday - Friday at 5am. Once you have finished, log off using the log off icon on the desktop.

Sometimes the screen resolution of the connection may not be right for the device from which you are connecting. You can alter the settings in the Remote Desktop to change this:

Windows

1. Start the remote session with your device.
2. If full screen, click the Restore Down button that appears in the top middle-right of the remote desktop taskbar. 
3. Right-clickalong the top of the remote desktop windows.
4. Check Smart Sizing.
   
   

Mac (Microsoft Remote Desktop 10)

1. Open Microsoft Remote Desktop.
2. Download connection file from the portal, but do not open it.
3. From within Microsoft Remote Desktop, go to Edit and then Import from RDP File.
4. When the connection appears in the users list, hover over it and click edit (the little pencil icon).
5. From within the settings, click Display and check the box Fit session to window then Save.
6. Double click the computer session and log in as normal.

Using the Remote PC Access Service is reliant on a stable internet connection at your home, or from wherever you are connecting. Poor internet connectivity will result in poor performance when connecting to one of the University PCs.