To use Self Service Password Reset, you need to enter security information, called authentication methods, to prove your identity when you reset your password. You must register at least one of the following authentication methods:
• Install an authenticator app on your mobile device to generate codes or requests to approve. Please see the MFA via app PowerPoint presentation for guidance.
• Phone number for call or text message
You can select the following options as back-up options (note, these back-up options are only suitable for SSPR and cannot be used for MFA):
• An alternative email address, i.e. not your University (@swansea.ac.uk) email account
• Answers to some pre-defined security questions, e.g. what was the name of the first school?
Note: You are strongly advised to register more than one authentication method as a backup.
When you log into Swansea University services you will see a More information required registration prompt.
Click Next and follow the on-screen instructions.
