Coronavirus: latest information

This page provides hints and tips which you can try if you are experiencing problems with the speed of your internet connection while studying at home, or if you want to try to improve its performance.

The information on this page can be used in the first instance for troubleshooting problems you may encounter. If the problem persists after troubleshooting, or if you require more detailed help with your internet connection, please contact your Internet Service Provider (ISP). Your ISP’s website may also provide advice on improving your internet connection speed and performance.

Please note that this guide is for general troubleshooting. As connectivity/performance issues and their solutions can be dependent upon your Internet Service Provider (ISP) and/or the make and model of your device, please refer to support from your ISP and your device manufacturer in addition to the general guidance provided on this page.