Community@CampusLife

We encourage active travel at Swansea University. Walking or cycling to our campuses is great for your health and wellbeing, and for the environment too. For those who are unable to walk or cycle to campus, we promote public transport as a sustainable and affordable travel option.

As part of our efforts to be a zero carbon university by 2035, we encourage students and staff to choose active and sustainable travel options wherever possible. For those living further afield then we recommend the local bus services. The University does offer Pay&Display parking overnight from 4pm-8am. You can find detailed information on the Swansea University Travel page. We do appreciate that for some students and staff, driving might be the only viable option.

If you are living in the community, you can apply for a residents parking permit, but only a limited number of permits are available per household. You can find out more information about these permits, how to apply, and the criteria for applying on the Swansea Council Website

The University has strong links with First Cymru Buses who run regular services all over Swansea on a frequent basis! If you are a regular traveller, take a look at their student passes!

You can always email us for more information, and we will be happy to assist or signpost you to the correct department to further assist you. 

The most effective way to solve most community issues is to know your neighbours and communicate in an understanding and neighbourly manner.

By swapping phone numbers, for example, you can open a line of communication for any problems, issues or complaints. This means your neighbours are more likely to contact you directly when the disruption is happening, instead of making a complaint to the Community team or the local police. It is also common courtesy to let your neighbours know ahead of time if you’re planning a gathering in your home that they may find disruptive. A text or a note through the letterbox is always much appreciated!

We advise that neighbours speak to each other with empathy and try to envision how they would feel if roles were switched, with the hope, where possible, to resolve issues themselves. However, if this fails you can contact the team for conflict and tension mediation between neighbours, if needed.

Make sure you put the correct bins out on the correct days! Making sure that any food waste is contained within your food waste bin and NOT in your black bins, as this leads to the bags being ripped open by the pesky seagulls! Making sure that any food containers are washed before placing in the relevant bins is also a great way to avoid this. If you require new bags, you can collect new bags from these locations for free!

You can find all the essential information on the Swansea Council webpage to help you get it sorted.

Living next door to a household that is active at different times to yours can prove difficult, so please be considerate of your neighbours. If you, or your neighbours are having issues with noise, you should communicate and find a way to talk to your neighbours as a first step - and discuss how you can work on reducing noise. Having contact details for your neighbours means you can contact them directly and immediately if you are disturbing them, or if they are disturbing you. You may not realise you are being noisy, so discussion is always the best way to start! 

How can you prevent too much noise from your home?

• don't put speakers on the walls
• make sure you can hear the doorbell over the music or TV
• keep volume levels low late at night
• tell your neighbours if you are having a party
• do not leave your dog unattended for long periods of time
• if your dog is barking - see why and quieten it
• do not use your washing machine or tumble dryer late at night
• if you are returning from a night out keep noise levels down - close car doors gently and speak quietly
• above all be reasonable if your neighbour approaches you with a problem

If you have further problems, you can contact us via email or visit Swansea Council's Noise Pollution website

Firstly, ensure that your landlord is registered on Rent Smart Wales. If they are not, please report this and make Swansea Council aware.

Alternatively you can also find a range of support from the Student Unions advise centreadvice@swansea-union.co.uk. They can assist with a range of issues such as contract advice, deposits, disrepair and landlord/agency disputes.

You can contact us here at CampusLife where, depending on your issue, we will provide advice and guidance to support you in resolving your issue. If needs be we can seek advice from outside agencies such as environmental health.

A Stage 1 Notification is, as its name suggests, more of a notification than a warning. These are distributed to student residents of houses to make them aware that a complaint has been made against them - be that for noise, rubbish, anti-social behaviour, or anything else that would warrant a complaint. This does not necessarily mean you are in trouble, however you can expect a visit from the Community Liasion Officer and the local PCSO(s) to gain a better understanding of what has caused the complaint and to offer any support that can help resolve the issue. 

A Stage 2 Warning is sent if, after the visit from the Community Liaison Officer for your Stage 1 notification, we receive another complaint within the same academic year. At Stage 2 you will have to attend a mandatory meeting with the Community Liaison Officer, the CampusLife Team Manager, and the University Policing Team to discuss the matter further. You will be given an opportunity to introduce any evidence that may prove that the complaint is unfounded or has been resolved. 

If you receive a Stage 3 Warning, then this means that you have had a third complaint made against you. You will be expected to attend a mandatory meeting with the Director of Student Life and the Community Liaison Officer. You will be given opportunity to introduce any evidence that may prove that the complaint is unfounded or has been resolved. If the complaint is found to be justified and that there is sufficient evidence the Director of Student Life may refer the complaint to Education Services, where the complaint will be investigated in line with the Swansea University's Disciplinary Procedures.