When to use NHS 111

For urgent mental health support call 111 and press OPTION 2.

The service is available for people of all ages, 24 hours a day, 7 days a week in all areas of Wales to ensure those in need of support can access it quickly when they need it most.

If you need to talk to someone urgently about your mental health, or you’re concerned about a family member, call NHS 111 Wales and select option 2 to be placed in direct contact with a mental health professional in your area.

The number is free to call from a landline or mobile, even if you have no credit left.

Croesawir galwadau yn Gymraeg / Calls are welcomed in Welsh.

Call 111 when you need:

  • Medical help fast but it is not a 999 emergency
  • Think you need to go to A&E or need another NHS urgent care service
  • Don’t know who to call or you don’t have a GP to call
  • Need health information or reassurance about what to do next

 111 Advisors can: 

  • Give medical advice
  • Put you in touch with your local out-of-hours GP Services
  • Refer you to an emergency dentist
  • Put you in touch with mental health support services
  • Refer you to A&E – they can even call an ambulance for you