FAQs for January 2023 Assessments

January 2023 Exam Timetables are now available to view on your Student Profile. Log in to https://myuni.swansea.ac.uk/ and go to the Intranet, and you will see Exam Timetables as an option along the left-hand side of the page.

Please note that coursework deadlines and class tests will not be included in the Exam Timetables, and may have deadlines outside of the exam window (9 – 27 January 2023). Check directly with your Module Coordinators for coursework deadlines.

Inclusive Adjustment Provisions for on-site, in-person exams: 

For any onsite exams that you may have, onsite exam provisions need to be agreed with the central Exams team. Please email examsoffice@swansea.ac.uk with any queries.  

Inclusive Adjustment Provisions for online exams: 

If you have an Inclusive Adjustment proforma with agreed provisions for exams, for any exam that is online and 24 hours or less in duration, your extra-time and/or rest-break provisions will be automatically applied. You should receive an email to confirm your provisions, but if you have not or cannot find the information, please contact the faculty Student Experience and Information team and we will be happy to help.

If you begin an online assessment and realise that you have not been given the additional time that you should have, please contact the team via StudentSupport-ScienceEngineering@swansea.ac.uk right way (ideally while the assessment is still open) so that we can investigate and correct this if necessary.

Reader Provisions: For students who usually have access to a readers for in-person examinations, this is not an applicable provision for the online assessments. However, we do suggest students review the assistive technology available to them: https://www.swansea.ac.uk/assistive-tech/.

Please also see a new feature now available in Canvas called the ‘Immersive Reader’. This is a Microsoft tool which plugs in to Canvas and helps with reading content in Canvas Pages in accessible ways, including:

• audio narration
• translation
• custom colour schemes
• custom fonts
• and more.

Please see a guide in the Passport to Canvas course under Immersive Reader in Canvas Pages for more on how to use this tool.

For TurnItIn Submissions: After the submission has completed, a digital receipt is displayed in your browser window. A copy is also sent via email. It is important to use a valid email address to receive this copy of the digital receipt. Save the receipt and the submission ID it contains, as this is proof of a completed submission. If the digital receipt is not shown on screen after submission, return to the class portfolio page and view the assignment to ensure the paper submission completed correctly. 

For Canvas File Upload Submissions: To check you have successfully submitted your assignment, please go into the ‘Assignments’ area and click on the assignment title. In the top right-hand corner, you should see the text ‘Submitted’ and confirmation of the submission time.

To ensure that you have submitted the correct work for the correct module, we recommend that any files that you upload have a title that includes your student number, module code, and a brief title in the format module code_student number_assessment name (eg. EG-128_123456_online-exam). Any submission should not include your name. 

For photographed hand-written solutions, use of a scanning app such as Microsoft Office Lens or Adobe Scanner App is highly recommended. Please, if possible, package your solution pages into a single PDF file. Finally, before submitting the PDF, review the document for readability:

• Are all the images clear and in focus?
• Is there any distortion in the images that will make them hard to read?
• Are the images oriented in the correct way?
• Are there artefacts that your app or camera has added, such as watermarks, that have obscured part of what you have written?
• Will I be able to read and mark your work easily?

The few extra minutes this will take can avoid serious issues later.

If you have missed a deadline because of difficult circumstances, please see the information on the Extenuating Circumstances for Final Assessments page, and please contact the Student Information Team via studentsupport-scienceengineering@swansea.ac.uk to discuss your options.

For Canvas issues, please contact Canvas Help within Canvas if you are able, or request technical support by contacting the IT Service Desk:

• Online: Service Desk
• Email: Customer Service
• Phone: +44 (0) 1792 (29) 5500

In addition, contact your Module Coordinator to inform them if you are unable to submit work on Canvas, so that they are aware of the issue.

For any issues related to Canvas Quizzes, or if you start an assessment and are having technical issues with access to the assessment, please email assessment-scienceengineering@swansea.ac.uk and the Exams and Assessments Team can reset the assessment for you. Please say in the subject line that this is an urgent technical query related to an exam.

Please contact the faculty Student Experience and Information team as soon as possible to discuss the options, and ideally before your exams begin. If you contact the team during or after an exam, your options will be more limited.

Students are expected to make arrangements for any personal IT equipment that you will need as part of your programme of study. However, if you have lost or damaged your laptop/equipment and need support while getting personal equipment repaired or replaced, then please see the options below (available to students in Swansea):

• Library PC Spaces are available by appointment: https://www.swansea.ac.uk/library/book_study_space/ 
  
  
• Short-term Laptop Loans are available through self-service lockers: https://myuni.swansea.ac.uk/it-services/laptop-lockers/ 
  
  
• Long-term Laptop Loans are available for students who have eligible extenuating circumstances and are able to demonstrate a clear need for a long-term loan. Please contact the Student Experience and Information Team to discuss.

If you notice a module you are expecting to complete an exam for during the January 2023 period is not showing on the exam timetable, please contact assessment-scienceengineering@swansea.ac.uk as soon as possible.

Swansea University have invested in a suite of assistive technology which can assist students with productivity in their studies. You can find further guidance about assistive technology to aid productivity here: https://www.swansea.ac.uk/assistive-tech/ 

The preferred browser is Chrome, followed by Firefox. We would advise that you use one of these browsers, preferably Chrome if possible.

The central University teams have made us aware of an issue affecting Turnitin, namely the disappearance of the "Upload and Review" button when trying to submit Turnitin assignments and exam submissions. This is an issue with Turnitin itself and is affecting a number of universities.

Turnitin are actively working on fixing the problem, but in the meantime, please see this Turnitin Issue Workarounds video provided by the Swansea Academy of Learning and Teaching, which demonstrates how you can access the button in order to make your submission.

We are unable to move the dates of assessments as the timetables have been set and carefully considered, however should you notice any errors in the timetables please contact assessment-scienceengineering@swansea.ac.uk.

If you are unable to attend an on-site/in-person assessment, there is no option to complete your assessment online.

If you are unable to attend the assessment due to circumstances beyond your control, you may wish to apply for an Assessment Deferral. If approved, your next opportunity to attempt the assessment will be during the August Supplementary Period (Non-Finalists), or the May/June Assessment Period (Finalists only).