Accommodation Support

Your accommodation will be ready for you to check-in on the start date shown in your Tenancy Agreement.

If you are planning to arrive more than 3 days after your contract start date and you wish for us to hold your room for your later arrival, please submit a Delayed Arrival Request.

• Your room can be held for a maximum of one calendar month from the Tenancy Start Date.
• If you are unable to check-in to the accommodation within one calendar month, your Tenancy Agreement will be terminated and you should contact us directly to reinstate your application for a later date. Please note, the same room may not be available at a later date, and room availability is not guaranteed.
• To secure your room, you must pay for the first calendar month's accommodation fees at least 7 days prior to your contract start date.
• Your Tenancy Agreement displays the equivalent weekly fee for your accommodation.
• Please arrange to make the payment via your University Intranet account.
• If you do not make this payment within the specific time, your accommodation cannot be held for you, and the room may be offered to another student.
• You do not need to book an arrival timeslot for your later arrival to accommodation.

From time to time, students would prefer to change rooms while living in halls of residence for a variety of reasons.

• If you are looking to change rooms before you have arrived at your accommodation, please complete a Pre-Arrival Request.
• If you have already moved in to your accommodation, please complete the In-House Transfer Request.

Room Swap

We have a Facebook Room Swap group. Post here and you may be able to swap rooms, and the cost is only £5.00. Make sure you state if your flat is: Alcohol-Free, Single Sex or Quiet, Mature area or Postgraduate. If you find someone that wants to swap rooms with you, submit a Room Swap Request Form. We try and process this as quickly as possible when we are notified by both students a swap is wanted.

Request a Transfer

In the first few weeks of the term, many rooms appear to be available, but they are in fact contracted to a student who has arranged a late arrival. It is important you follow guidance form the accommodation team around this, and we will do all we can to support you through the process.

Due to the number of requests at the start of the year, it is unlikely that we will be able to arrange all requests immediately. Where possible, we will try to coordinate moves as quickly as possible, but these can sometimes take 2-4 weeks and it is essential to remember there is no guarantee with this process.

Please note:

• The transfer list will operate in a priority order, based on the date of your application and any medical needs or disabilities.
• There is a £50.00 administration charge for all successful transfers when In-House. Pre Arrival requests do not incur a charge.
• Check your emails regularly. Any updates will be sent to your university email as this is what is connected to your accommodation record.
• Give as much information as possible for your request in order to offer you the best alternative e.g. single sex, alcohol-free etc. 
• The request must be renewed every 28 days or the request will expire. If you do not follow the process, you will be required to submit a new request which will delay your transfer.
• After the offer is made, you will have 3 days to accept it before it is cancelled. This new room offer is sent to your student email address.
• A transfer may not be considered if there is any outstanding debt.

Withdrawing, deferring or suspending your studies?

If you are withdrawing from university and living in University accommodation, it is your responsibility to notify the Residential Services Team. Your financial liability will not end until you have completed the following:

• Formalities to withdraw/suspend from your academic department/admissions.
• Complete a Release from Accommodation Request
• Clean and remove all belongings and rubbish from your room.
• Return all keys to the accommodation back to the Site Reception.

Notice

• A 6-week notice period is applicable to students officially withdrawing or suspending studies.
• You are able to stay in your room and you will be financially liable for the 6 weeks’ notice period.
• If you move out of your accommodation and return your keys prior to the 6 weeks’ notice, we will try to rent the room to another student, once the room is available and in condition.
• A replacement tenant for your room will only be offered the room if there is no other accommodation available. The University reserves the right to allocate students to the accommodation in line with the Allocation Policy.
• Please note, failure to notify Residential Services could result in full liability for the total accommodation fees.

Want to move out of your accommodation?

Please complete a Release From Accommodation Request.

You should not sign any Tenancy Agreement / Contract without first discussing your case with the Accommodation team and formally being released from your contract with the University. If you do this and we are unable to release you from your accommodation you run the risk of being liable for two tenancy contracts.

The only other circumstance under which a student may be released from his/her contract before its end date is:

• If the university is successful in finding a suitable replacement tenant, (who is not currently in university accommodation) to take over the remainder of the contract. A Tenancy Release Fee equivalent to your Reservation Deposit will apply.
• A replacement tenant for your room will only be offered the room if there is no other accommodation available. The University reserves the right to allocate students to the accommodation in line with the Allocation Policy.