Coronavirus Recovery: advice and latest information


Here at International@CampusLife we help students, and their families, with all sorts of non-academic or non-finance related problems. We are fully trained immigration specialists but will try and assist with any queries about being an international student in the UK that you might have.

We run welcome activities over the main arrival periods, as well as social activities and trips throughout the year. We hope very much to see and welcome you on those soon.

You may like to watch our All about...ICL video which tells you all about the team and our work in more detail.

We have put together a set of International Students Frequently Asked Questions (FAQs) and so please check there first if you are looking for specific information.

Getting the help and advice you need

It is important to International@CampusLife that we are available to support as many students as possible, as quickly as we can. 

We have a very comprehensive website that provides detailed information about a variety of international student issues. To see if you can get the advice you need right now, it is worth checking our International Student FAQs first to see if you find the answer you need there.

For answers to queries that can't be solved via the web, the team run Monday to Friday Quick Queries sessions via our Live Chat facility,  virtual/live face to face methods. If you have a complex query, it is best to email us and an Adviser will arrange any necessary follow up sessions direct with you.

Please do not contact us by multiple methods about the same query - we are a very small team and there are more than 4000 international students (plus applicants) at Swansea University that we need to support. Sending multiple communications about the same thing causes delays in our response to you and your fellow students - we appreciate your support and understanding.

Please see below for more details about the Quick Queries sessions.

Live Chat and Wonder Quick Queries

  • Live Chat for Quick Queries is usually available at the following times: Monday 1-3pm, Tuesday 1-3pm  and Friday 10am - 12Noon

Please note: Our apologies for any inconvenience caused, but our Wonder sessions won't be available today, 4th of July 2022. We are available via email but if your query is not urgent, then please wait until Wednesday when our Wonder Sessions will be back up and running. Thanks for your understanding.

Click here to join our Live Chat facility at the times stipulated above.

  • Virtual Quick Queries via Wonder Monday 11-12am, Wednesday 10-12pm and Thursday 1-3pm

Please note: you will need to access Wonder via a laptop rather than a phone

Please be sure to add your name to the chat box when you first arrive so we know who entered and in what order. We will ask you for your student number (as the Wonder session is for enrolled students only). We will start to limit arrivals close to closure time and if the room is getting busy, may ask you to come back on another day or send us an email/join our Live Chat. You can join the 'Waiting Room' table and our advisor will invite you to their room as quickly as they can. We appreciate your patience.  

Click here to join our Virtual Quick Queries via Wonder at the times stipulated above. 

Please note that if you have already sent us an email regarding your query we will just advise you to wait for a response. We are a very small team trying to help 4000+ international students, we can only do this effectively if we avoid unneccessary duplication of work. We hope that you can appreaaite that and work with us to support you and your colleagues as swiftly as possible. 

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