Coronavirus Recovery: advice and latest information

A CitzenCard is a UK government authorised ID card which you can access and use as identification in the UK. We highly recommend that you access one of these cards to use for day to day identification purposes.

Experience shows us that students (particularly international students) tend to use their passport or Biometric Residence Card (visa card) for ID purposes and every year we see many students who are trying to get these replaced as lost. A replacement visa, for example, costs a minimum of £85 to replace and can take many months to be processed. Currently, some Embassies are not processing replacement passports in the UK due to issues caused by COVID. Those that do, may necessitate you travelling to London to apply for a replacement and it can be a very costly process. Therefore, we highly recommend that you take advantage of accessing a CitizenCard and carrying this as your ID instead- it could save you a lot of money, time and stress!

International@CampusLIfe are able to arrange a CitizenCard for enrolled Swansea University students. The cost of this is £10 and this includes the ICL administration and 'ticket' booking fee (please note: an independent standard application, made via the CitizenCard website costs £20).

The process for application via International@CampusLife is quick and easy:

1. Buy a CitzenCard 'ticket' via Fatsoma  (you just need to provide your full name, Swansea student ID number and your UK address)
2. Upload/send a valid headshot photo and confirm Terms and Conditions- as prompted on your CitizenCard ticket confirmation email
3. Receive your card via 1st Class post

International@CampusLIfe staff will complete and authorise your CitizenCard application as per a special agreement that we have arranged with the CitizenCard service provider. When we receive your card, we will contact you to let you know and post it to you via Royal Mail 1st Class post. The process should take between 14-21 days in total.

Important: if your UK address changes whilst your card is being processed please use our CitizenCard email address as soon as possible to let us know.

You can also purchase your own card online via the CitizenCard website- costs are outlined below and you will need to provide a referee who is happy to be contacted by the service provider. Please note: International@CampusLIfe can only be used as a referee if you follow the ICL Citizencard application process outlined in full above. We hold no responsibility for card applications made outside the ICL University process.

STANDARD APPLICATION
Costs £20 and takes 21 days. Card posted by Royal Mail 2nd class post.
URGENT APPLICATION
Costs £35 and takes 1-2 working days. Card posted by Royal Mail Tracked 24 (next day delivery).

I have lost my CitizenCard

If you have lost your card, you can just apply for a new one via the International@CampusLife process above.

You could also do this indepedndently via the CitizenCard website, you would need to have any relevant documentation ready to upload and the charge would be:

STANDARD APPLICATION
Costs £12 and takes 21 days. Card posted by Royal Mail 2nd class post.
URGENT APPLICATION
Costs £25 and takes 1-2 working days. Card posted by Royal Mail Tracked 24 (next day delivery).