Do you have a question?
Have you got any questions that have not been answered? You can pop into the mychhshub, email email@example.com or check your programme level handbook for specific guidance.
Have you got any questions that have not been answered? You can pop into the mychhshub, email firstname.lastname@example.org or check your programme level handbook for specific guidance.
MyCHHSHub (Student Experience Teams – Room 150, Glyndwr)
Useful email addresses:
For all queries relating to placements, reporting absence and attendance (for professional programmes only, including Social Work), timesheets, travel claims, Registers and placement accommodation requests.
For all examination, assessment, submission and feedback related queries.
For all timetabling/CELCAT related queries, ad hoc room bookings, uniforms, module selection and module maintenance, Blackboard/Canvas.
General Queries (not specified above), extenuating circumstances and student welfare support/advice, Disability guidance, change of circumstances (transfers, suspensions and withdrawals), module evaluations.
When you start the course, during your first few weeks, you will be allocated an academic mentor who will be your point of contact from your programme team. Your academic mentor will arrange meetings with you, either individually, or in a group on a regular basis. They will be accessible via email and in person. It is important that you keep in touch with your academic mentor, as they will be able to support you with a range of queries throughout your studies including; sign posting to pastoral support, academic guidance, references, guidance on placements and employability and much more. If you are unsure who your academic mentor is, please email email@example.com for information.
The University term is now underway, but we recognise that some students are still continuing to arrive with us in Swansea.
Please be aware that if you do not enrol online and start your taught content after teaching has begun, you will be required to catch up with any missed content via Canvas. Please also make use of the lecturer’s office hours, including those of your Academic Mentor to help you settle into the department.
Swansea University permits late enrolment up until a specified date. If you have not completed the online enrolment process before this date, there is no guarantee that the College will allow enrolment. Each application for late enrolment is considered on a case by case basis.
If you cannot arrive before the above date, you may need to defer your studies until the next academic year. To discuss the options that may be available to you, please contact the Student Experience team at firstname.lastname@example.org.
If you require advice or guidance with your visa, please contact email@example.com
For more details of the process for late enrolment, please visit the following webpage - Enrolment and Induction - Swansea University
Enrolment deadline is by the first day of teaching. Enrolment may be extended up to two weeks after that.
After the extended enrolment period a student needs to submit a permission to enrol form and if they have not enrolled four weeks after the start of teaching then they will be withdrawn.’
How do I access my timetable?
The College of Human and Health Sciences use two timetabling systems and the Department of Nursing, Interprofessional Health Studies and Public Health, your timetable is on CelCat, so you will need to access ‘CelCat Timetables’. You can also get a calendar link/subscription feed from CELCAT, which can be synchronised to your mobile phone or other electronic device - please visit CelCat timetabler.
If you would like to access your course timetable via a feed to the calendar facility on your smart-phone and/or tablet, please follow the instructions below:
You will be taught in an asynchronous way which means that you will have some online taught content (which will include live online Zoom sessions, pre-recorded sessions, narrated powerpoint and Sway sessions, online drop in sessions, online group work etc.
With regards to onsite teaching, there will be a requirement for students who are enrolled on a professional programme to complete clinical skills sessions onsite to ensure that you have the necessary training before you go out on your placements. For traditional programmes there might be an opportunity for some face to face teaching later on in the academic year but this will be dependant on the guidance that we are receiving from the Welsh Government and Public Health Wales. This will all be clarified within your timetable, which you will access at the start of each Semester. Please ensure that you check this to see how you will be taught and if you have any queries about your timetable, please contact firstname.lastname@example.org.
Students in the Department of Psychology:
The Psychology timetable can be accessed via Publish. To log into this system, you will need to know your Swansea University username and password, and once you have successfully logged into the system, you should be able to view your personal timetable. If you have any queries regarding the use of Publish then please contact the Resources, Organisation and Management team at email@example.com.
There are no specific dates set for the release of new timetables, but it is likely that they will be released in late September. Once the timetables are finalised, they will be released via Publish.
All students have access to an Assessment planner. This can be found on the relevant programme Hub on Canvas. There are tabs for each cohort (I.e. S20 Psychology). You should familiaise yourself with this planner for all upcoming assessments throughout the academic year. All scheduled assessments will be published on this planner (I.e. presentations, assignment submissions, OSCES, exams).
If you are studying on a Psychology or Public Health programme, for exams that are taking place during the January or May-June assessment period, these dates/times and locations will be published by the exams office. You will see the period that these exams will take place in on the assessment planner, but your specific exam dates will be published on your student intranet account ahead of this. Please contact firstname.lastname@example.org for any queries relating to this.
You can contact the assessments team on their live chat if you have any assessments related queries:
This will depend on your programme of study. For all Psychology and Public Health, Policy and Social Sciences students, your exam timetable will be prepared by the central exams office and released to students ahead of the examination period. You can access this via your student Intranet account.
If you are studying in the Nursing department or the department of Interprofessional Health Studies then your examination dates will be included in the assessment planner that is accessible on Canvas under your course hub. This is prepared and updated by the Assessments, Progression and Awards team.
The College of Human and Health Sciences have a zero-tolerance policy for late work, so unfortunately, if you submit your work late without having an approved extension or deferral, you will be awarded a mark of zero. The Assessments team will be in contact with specific dates for any presentations, practical assessments or exams that are organised by the College.
If you have extenuating circumstances, please take a look at the short video below explaining the College’s extenuation process. You can view the College extenuation policy on the ‘College of Human and Health Sciences- Student Information Hub’ on Canvas, as well as all FAQS about extenuation. You can also view the University policy here: https://myuni.swansea.ac.uk/academic-life/academic-regulations/aqs-policies/policy-on-extenuating-circumstances/
You can apply for an extension of up to 7 days from the original assessment date, or, for a deferral to the second submission date (uncapped) on any assessments (including exams, OSCEs, presentations and coursework).
To apply for an extension or a deferral, please download the request form from the Canvas Hub mentioned above and email this to email@example.com no later than 7 days after the original assessment date, or before the assessment is due. You will require evidence to apply for extenuation, contact the team if you need more guidance on this.
The College of Human and Health Sciences have two different attendance systems, due to the different programmes that are taught across the College.
Psychology, UG and PG Public Health, Osteopathy, Certificate in Maternity Care:
It is important that you ensure you are attending all taught sessions. These may be online or in person, but you still need to ensure that you are engaging with the taught content. When on campus, make sure that you are swiping your student card at the start of all lectures.
Your attendance is monitored and if the College are concerned about your attendance, or notice that you have not attended within a 2-week period, you will be escalated. In some cases, this can lead to withdrawal from the programme. The Student Experience team will get in touch to discuss this and to check that everything is ok. If you cannot attend sessions due to illness, or have genuine reasons for any absences, it is important to make the College aware. The student experience team cannot authorise absences, but if an absence is going to be over 2 weeks, let us know. We would require your consent to record this information. Please email firstname.lastname@example.org if you have any concerns about attendance and want to discuss how the College can support you to be able to attend.
You can also watch the short video on the College of Human and Health Sciences hub on ‘The Attendance Swipe System’.
Nursing, Midwifery, Paramedics, EMT, Social Work, Healthcare Sciences:
If you are on a commissioned programme (listed above), your programme has a requirement for you to complete a certain number of hours in order to allow you to qualify at the end of your course. This specific requirement can be found in your Programme Handbook (available on your Canvas Programme Hub). You must attend both the taught and practical components of your programme. If you are unable to attend any session (taught or placement), you need to make the placements team aware by emailing email@example.com and completing an absence form. They can then ensure that your record is updated with your consent. You can view your absence report by logging into the student intranet and viewing your absence report. If you notice any discrepancies, please let the Student Experience team know.
If you misplace you student ID card then you will need to replace this as soon as possible to allow you to continue swiping into all lectures. To replace your ID card you will need to visit the customer service team who are based in the Library. There is a £5 replacement fee for any lost cards.
If you are studying on one of the commissioned programmes, you will need to sign a register for every taught session that you attend, as well as swiping your student card. The registers need to be returned to the Student Experience team in Glyndwr 150 at the end of each week. If registers are not returned, then you will receive absences. It is therefore important to nominate someone to do this (a subject rep usually). You will also need to collect your registers from the same office.
It is important that you swipe your student card, as we can then cross check this against the registers if there are discrepancies. If you are in receipt of a HEIW bursary, you are required to have no more than 60 days absence, otherwise you will be automatically suspended until the next cohort returns.
Whilst on clinical placement, you will need to complete a timesheet. This again ensures that your hours are properly recorded and needs to be returned to the firstname.lastname@example.org team to process.
Swansea University is dedicated to providing support to all students. Student Services have a number of different areas that can offer support in different ways. Please visit their website to see the full list of resources that are available for you to access: https://www.swansea.ac.uk/student-services/
If you have any alternative learning support needs, you can contact the disability office on email@example.com to discuss how the University can support you to ensure that you have got the correct provisions and support in place. They may be able to assign you a 1:1 contact, get a pro-forma put in place to ensure that you have additional time for assessments, or a different room to sit exams in and much more. You will also have an academic member of staff assigned as a link tutor for any queries relating to this.
If you are struggling financially, or need some guidance on budgeting, you can contact the money@campuslife team. They gave a talk during your induction, which can be accessed on Canvas within the ‘Induction’ folder. They can be reached either by their live chat, dropping in to see them in Keir Hardie, or by emailing firstname.lastname@example.org
If you are finding things difficult, it is important to know that there are many options available to you. Wellbeing aims to support you by equipping you with the skills to improve your mental health and wellbeing. You can email email@example.com or visit the website: https://www.swansea.ac.uk/wellbeing/
Welfare are a team within Campuslife whose aim is to improve the student experience in Swansea University. We work closely with staff in colleges, other support services within the university and external partners such as the Police and Public Health Wales to ensure that students receive the best support when they are experiencing welfare issues whilst studying.
We offer online advice and guidance for students as well as proactive initiatives such as Skills for Life, Student Plus Induction events and the Student Carers Support Package.
Welfare@CampusLife support staff in the university with online advice pages, training and consultation on student welfare cases.
If you are struggling with any of the above and need support from your College, you can contact the firstname.lastname@example.org, who can sign post you to the most appropriate support and look at your specific options relating to your programme. This might mean requesting extenuating circumstances on upcoming assessment submissions or discussing options in relation to continuing with your studies. You can always contact your Student Experience Partnership and Engagement team to access specific College level support. We will sign post and guide you to more specialised support if we feel this is appropriate, but we will always try our best to provide advice to you that will help!
All students are entitled to apply to suspend their studies. If you are on a commissioned programme, you will be suspended and brought back at the point at which you left your studies. This is because on commissioned programmes, repeat study is not permissable in line with the regulating bodies and the programme regulations. You will therefore slot back in with the next cohort and resume studies. If you are on the Nursing programme and there is more than one cohort (I.e.) September and March, you may be eligible for a 6 month suspension of studies. Please email email@example.com to discuss suspending your studies.
If you are studying on a Psychology, Social Sciences, Social Policy, Sociology, Health and Social Care, Certificate in Maternity Care, Social work or MOsteopathy, you will be able to suspend your studies up until the start of the third Semester (this is the first date back in College after the Easter break). You will be brought back at either the start of the next academic year to repeat the whole year of study (including any assessments already submitted), or you will be brought back at the start of Semester 2 (if you have passed all modules in Semester 1 and do not have any approved deferrals). If you have a module that spans both semesters, you will be required to return at the start of the academic year again.
We would also strongly recommend visiting the money@campuslife webpage and getting in touch with the team to discuss any implications of suspending your studies.
We want to hear from you. The student voice is important to the College and we work in partnership with our Subject and College reps daily. We have managed to make many changes based on student feedback over the last few years. Make sure that you find out who your subject rep is by visiting the College of Human and Health Sciences Canvas Hub. You can always contact your College reps (Megan and Emma) with any issues that you wish to raise. If you are interested in becoming a subject rep, you can email the firstname.lastname@example.org and we can advise you about the process.
As a subject rep, you will be added to the Microsoft teams' group, which provides a community of other reps across the College. You can post queries here so that the College can assist and provide feedback for you to give to your colleagues. You will also be asked to attend the College Student-Staff Forum. This takes place on a termly basis and this meeting gives all reps the opportunity to provide feedback to the College. This is co-chaired by the College reps and dates for this can be found on the College of Human and Health Sciences Hub on Canvas.
Yu have access to another student voice platform called ‘Unitu’. This is an online platform where you can raise any feedback. This will initially be dealt with by subject and College reps and if this is something that needs to be escalated, this will be opened to staff in the College or wider University to respond. The College have 72 hours to respond and will endeavour to get you an answer within this period.
All taught modules will provide you with the opportunity to provide feedback on your learning experience. There will be a mid-module evaluation for most taught modules, in addition to an ‘end of module’ evaluation. You can access this via your Canvas home page. We would encourage students to provide feedback that will help to improve the contents of that module.
If you undertake clinical placements as part of your programme, you will be sent a placement evaluation (which is anonymous) electronically at the end of each placement. It is important to complete this, as this helps the College to ensure that placements are effective and to take student feedback on board.
All FAQS relating to the HEIW Bursaries for Commissioned programmes can be found on the ‘College of Human and Health Sciences’ Canvas Hub within ‘Bursary Information’. There is a list of FAQs here, as well as terms and conditions. You can also email email@example.com if you have any queries about payments (relating only to HEIW funded commissioned programmes- Healthcare Sciences, Nursing, Midwifery, Paramedic Science.
If you are studying on one of the following programmes; Nursing, Paramedic Science, Midwifery, Healthcare Sciences, MOsteopathy- you will be able to access your placement information via your student intranet. When you login (here), you can view your placement details. This will be updated approximately 4 weeks before your placement. The placements team work to this timeline, but there are sometimes cases outside of their control which mean that you will not have your placement details until closer to the start date.
If you are studying on one of the programmes above, your timetables are available via Celcat. You will be able to access your group timetable and your placement blocks/days will be available on Celcat. You can also view the ‘Year Planner’ for your programme and cohort, which is available on your programme hub on Canvas.
You will need to contact your placement provider. The details will be available on your intranet and they will arrange this specifically with you.
You will need to complete a timesheet, available for your programme on your programme Hub on Canvas. This needs to be completed and signed by yourself and your placement mentor. You must submit this at the end of each placement block to firstname.lastname@example.org
If any days are missed during placement, you need to contact your placement area, as well as email@example.com to notify them of this absence. This will be added to your absence report, which you can view via the student intranet.
If you are on a commissioned programme and in receipt of a HEIW bursary, you are entitled to travel expenses that cover your travel from your term time address to your placement area. This is only if you have not received placement accommodation for the duration of your placement. You must keep all receipts of travel and submit this, along with your timesheets to firstname.lastname@example.org at the end of each placement block. This is then submitted to the finance team, who will process this.
If you are on a commissioned programme and you are in receipt of a HEIW bursary, if your placement is over 60 minutes away, you are entitled to placement accommodation. The placements team can arrange this for you. The application form can be found on the College of Human and Health Sciences Canvas Hub (within placements information).
It is important that you complete all information on this, as we will then place you as appropriately as possible. Alternatively, you can source your own accommodation and pay for this up front. You would then be able to reclaim the money at the end of the placement. Again, you would need to keep all receipts and submit this, along with your timesheet to the placements team. This will then be passed onto the Finance team to process. The accommodation can cost no more than £55 per night in line with the terms and conditions.
Canvas is Swansea University’s digital learning platform where all lecture notes and reading materials are available. Programme or College specific information may also be released via Canvas, so it is important that you familiarise yourself with this platform at the start of your studies.
Assessments will often need to be submitted via a Turnitin portal which can be access via Canvas. The Assessments, Progression and Awards team will be on hand to guide you through the submission process ahead of your first deadline.
You access Canvas via the following link: https://canvas.swansea.ac.uk/
Note that Swansea University purchased Canvas in 2020, so this is a relatively new system for both staff and students. Prior to Canvas, the University were using Blackboard, so if you hear any reference to Blackboard, please remember that this is now Canvas!
If there is a problem with your Canvas account please contact the Student Experience - Resources, Organisation and Management team at email@example.com.
Depending on the programme that you are studying on, there will different software packages that you will need to access. These include;
– SPSS, Endnote, Zoom, SafeMedicate. Your programme will make you aware of any specific software that you need access to (if you are off campus) and the College IT team will be able to support you with any queries that you have. Please visit the University website and the ISS help desk, which can be accessed via the University website for specific IT related queries.
Once enrolled, all students with a Swansea University account will have a Microsoft Office Package and therefore, you do not need to buy this as you will have access. For guidance on how to access this, please visit the website here:
All lecture notes and additional reading material can be found on Canvas.
Students are expected to view lecture, workshop or seminar materials before and after all timetabled sessions. These resources are designed to inform the learning process.
Lecture notes should be available on Canvas at least 24 hours before the scheduled session. However, sometimes this is not always possible due to the material that is being delivered, and the strict copyright regulations that we must abide by. If for any reason specific course content cannot be uploaded to Canvas, your lecturer will notify you of this and offer you an alternative way to view the content.
The College handbook can be found on HUB:College of Human and Health Sciences. This is where you can find information for all College students, including an outline of the support that is available to you and an overview of the policies and procedures that must be adhered.
Programme-specific handbooks can be found on Canvas under your dedicated programme hub. This includes information that is relevant to your programme of study.
Most communication that is released by the college will be sent to you via your student email account. Your email address will include your six or seven digit student number, for example firstname.lastname@example.org.
Please ensure that you check your student email account daily so that you do not miss any key information.
If you are a Nursing student, Midwifery students or HealthCare Science student, then you will be provided with three sets of uniforms when you arrive at Swansea University. These uniforms will cover your time at Swansea University.
If you have a question that you have not been able to find the answer to on the website/within your handbook or on your Canvas hub, you can talk to our teams via our "live chat" below.
Live chat is only available for current Swansea University students. If you would like to study with us and have a question, please contact email@example.com
Our team are available to live chat:
Mon-Friday - 9am-12:30pm and 1:30-4:00pm
If you have a query outside of these hours, please email one of the student experience teams and we will endeavour to respond as soon as possible.