Unitu

Share Your Thoughts

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Share feedback, Give Praise, Ask a Question or Make a Suggestion

Unitu is YOUR student voice platform. It’s a safe online space where students, Reps and staff can collectively raise, discuss and resolve both academic and more general experience issues, give praise, ask questions or post constructive feedback anonymously. It allows the University to respond to and act on feedback in real time to ensure you have the best possible student experience with us here at Swansea.

Unitu won THE Technological Innovation of the Year Award in 2019. Judges praised the platform for revolutionising “the way the University engages with learners about key issues, such as well-being and transport”.

So, how does it work?

Unitu is structured as a discussion board, broken down into two key areas:

The private section - in this area, you can ask questions, post ideas, give praise and raise issues between you, your classmates and your Reps in private. Staff do not have access to this area, and therefore cannot see the posts you make here. If your post attracts enough comments and votes, your Rep will move it into the public area, and only then can staff view it. If your post requires a response from staff (if it can't be dealt with by Reps), then your Rep must move it to the publc section.
The public section - in this area, staff are able to see your post. This means that staff can now provide a response, answer your question or ask for more information in order to deal with the topics raised in the post.

Remember, if you choose to post anonymously, students, staff and Reps cannot identify you.

If you'd like to learn more about Unitu and how it works, there are loads of handy videos and tutorials over on the Unitu Youtube channel.

How can I start using Unitu?

Head over to the Unitu website to activate your account and start interacting with the platform.

You can even download Unitu to your personal devices, making it quick and easy for you to give your feedback or praise in real time?

Download from the Apple App Store or Get it on Google Play

Why are we using Unitu?

We know, as students, you are encouraged to set up groups on Facebook and other social media platforms to be able to share ideas, ask questions and talk about issues.

Whilst this is a great way for you to share your thoughts, it is very difficult for staff, Colleges and the wider University to engage in these discussions and respond to feedback.

By encouraging you to put your feedback on Unitu, it will create greater transparency and enable us to respond to your feedback in a more timely manner.

We might not be aware of things posted in private social media groups, which means we can't help!

What happens to the feedback on Unitu?

College boards are monitored by staff and student reps. As issues and ideas are raised and discussed, staff and Reps can respond and provide updates on progress.

Colleges share the feedback from Unitu at Staff Student Forums, which means that matters are dealt with and resolved as soon as possible, without you having to wait for longer than necessary.

The University board is monitored by Professional Services Staff, who are able to deal with more general University-wide issues. These staff members will be able to respond and provide updates, just as College staff can!

Who will see the feedback I post on Unitu?

Everyone on your course has access to see your College board. On the University wide board, all students from the Colleges using Unitu have access (currently the College Arts and Humanities, The College, College of Engineering, Human and Health Sciences, School of Management and College of Science).

Once a post has been made public by a Rep, it moves to the second area. In the second area, staff can view the posts. These will be key staff in your College, including your Student Engagement Leads as well as non-College staff (for example, the Sustainable Travel Officer or a member of the MyUniHub team).

Directors of Learning and Teaching also have access to College boards, meaning you get a response from the top level in your college.

Don't forget though, you can post anonymously if you would prefer to!

What happens if any inappropriate feedback is posted?

All users agree to terms of use when activating their Unitu account. This includes the three strike policy for inappropriate content;

1) Reported to the University
2) Lose the right to anonymity
3) Lose access to Unitu.

In addition to this, both staff and students can report any inappropriate or defamatory comments to Unitu directly. The content will be removed and disciplinary action will be taken against the individual responsible for the post.

Read the Unitu Content Policy