The Wellbeing and Disability Service will be closed for the Easter holiday period from 17th to 23rd April 2025.
The Student Support Form will be closed 16th to 23rd April 2025.
If you need support during this period, our webpage has self-help resources which you can access. There is also still a range of support options available:
Student Space – is for students who are navigating the uncertainty of university life, including phone, text and webchat support.
Togetherall – A free, online mental health service where you can anonymously access support 24/7 with trained clinicians, as well as a range of helpful tools and resources. It is a safe place online to get things off your chest, have conversations, express yourself creatively and learn how to manage your mental health.
If you feel that you urgently need help with your difficulties, it is important that you contact your GP, visit your nearest hospital emergency department or call NHS Wales on 111 to access any statutory care and support you may need. Our Help in a Crisis webpage also provides further information.
If you need information or you're worried about something, feel upset or confused, or you just want to talk to someone, you can contact the Samaritans by calling 116 123 from the UK, or email jo@samaritans.org.
Support
If you feel that you need support from the Wellbeing and Disability Service, please complete a Student Support Form.
Once your form has been reviewed, we will be in touch to advise you further about the next steps.
Enquiries
The best way to contact the Wellbeing and Disability Service is by email as this allows us to easily direct queries to the right area: wellbeingdisability@swansea.ac.uk
Our response time for emails is typically 3 working days but this may be longer during busy periods.
Please note, we are not open on bank holidays.
If you do wish to contact our Service administrators by telephone, you can call 01792 295592. Our phone lines are open:
| Day | AM | PM |
|---|
| Monday |
09:00 - 13:00 |
14:00 - 16:00 |
| Tuesday |
09:00 - 13:00 |
14:00 - 16:00 |
| Wednesday |
09:00 - 13:00 |
14:00 - 16:00 |
| Thursday |
09:00 - 13:00 |
14:00 - 16:00 |
| Friday |
09:00 - 13:00 |
14:00 - 16:00 |
Please do not call individual staff directly unless prearranged as this may disrupt appointments. Our administrators are also unable to transfer phone calls through to staff for this reason. If you do need to contact a specific member of staff, please email us and we will ensure your query is passed on.
Appointments
Please arrive no more than 5 minutes before your scheduled appointment time.
If your appointment is at the Wellbeing and Disability Service on Singleton Campus, our Reception is Room 941 Talbot Building.
The most accessible way to get to us is to enter Faraday Building off the Mall and go to the end of the long corridor straight ahead of you. Turn right through brown double doors, and our Reception is 5 doors down on the left. Campus maps are available.
Please be reminded that we are an appointment-only Service and do not offer drop-ins. To request an appointment, please see the relevant Support sections above.
