Report a fault
Report a Maintenance problem or repair in your accommodation via the relevant form:
- I am living at Singleton Park Campus
- I am living at Hendrefoelan Student Village
- I am living at Beck House
- Bay Campus residents should use Home at Halls to log maintenance requests.
All maintenance requests are subject to triage, categorising them as either Emergency, Urgent or General. General repairs are carried out within 20 business days. For more urgent repairs, a temporary fix will usually be in place within 10 hours and permanent fix within 5 business days.
If the repair is urgent, please call: +44 (0) 1792 295101 or visit your Site Reception between the hours of 9am - 5pm, Monday to Friday.
Once a repair is reported:
- You are granting access to staff to respond to the issue.
- You do not need to be present for the staff to access the area.
- If you do not want staff to access the area without you being present, you must state this at the time of making the request.