Maintenance & Repairs

Report a fault

Report a Maintenance problem or repair in your accommodation via the relevant method:

Bay Campus residents should use Home@Halls to log maintenance requests.
I am living at Beck House
Seren residents should email seren@crm-students.com or speak with Reception to log maintenance requests.
I am living at Singleton Park Campus
true residents should use the true student+ app or the TV interface to log maintenance requests.

All maintenance requests are subject to triage, categorising them as either Emergency, Urgent or General. General repairs are carried out within 20 business days. For more urgent repairs, a temporary fix will usually be in place within 10 hours and permanent fix within 5 business days.

If the repair is urgent, please call: +44 (0) 1792 295101 or visit your Site Reception during opening times.

You should not report repairs on behalf of someone else.

Once a repair is reported:

You are granting access to staff to respond to the issue.
You do not need to be present for the staff to access the area.
If you do not want staff to access the area without you being present, you must state this at the time of making the request.

Emergency Repairs

Emergency repairs are issues that may be endangering the health and safety of residents or staff, issues causing major damage to buildings and/or their contents, or if the security of the building is jeopardised. Examples of emergency repairs could include:

Gas escapes
Serious water leaks
Total failure of heating system (depending on the time of year)
Total failure of electrical supply
Serious electrical malfunctions
Serious problems with drainage
Obstructed, damaged fire exit doors
Lift entrapments

Emergency issues should be reported immediately in person to your Site Reception or via the SafeZone app. Outside the Reception opening hours, please contact Swansea University Security on +44 (0) 1792 606010.

Damages and Charges

Accidents happen, but where loss or damage occurs to property, which is not due to ‘fair wear and tear’, a charge will be raised to the resident(s) concerned. The cost to remedy any damage to communal areas will result in equal charges if no one accepts responsibility. The fee will be added to your Intranet account.

Charges will reflect the cost of the repair or replacement in line with our current supplier costs, less any depreciation, plus an administration fee. We cannot foresee the extent of all damages or predict price rises.

Please contact us should you have any concerns regarding recharges.

Safety and maintenance checks

Communal areas and bedroom inspections are carried out throughout the year by the Accommodation teams. The inspections are used to check the condition, cleanliness and quality of the fixtures and fittings within the accommodation.

As residents, you are responsible for the cleaning and tidying of your bedroom.
All residents are expected to help and maintain the kitchen and corridor areas to a reasonable standard and these areas will be monitored by the Housekeeping teams.
Should there be any maintenance that is required to be undertaken in your room, or if there is any action required to be taken by the resident, you will be notified following the visit.
Failure to maintain areas to a reasonable standard can pose a health risk and impact on the integrity of the building.
Charges and disciplinary action can be applied for areas of continuous concern.

You will receive an email in advance with information of when the inspections will take place.

Planned preventative maintenance schedule

The University is also required to undertake several statutory planned maintenance inspections throughout the year. There are regular operations and checks that the Accommodation teams undertake to ensure your safety and to comply with current legislation. On occasions there will also be approved external contractors working across site and within the residences.

Below are some of the inspections and checks that are carried out through the accommodation buildings. On occasions, access into your rooms is required to carry out planned maintenance. You will be contacted via email prior to the work commencing.

	Frequency	Location
Fire alarm testing	Weekly	All buildings
Lift call point	Weekly	Communal areas
Disabled refuge	Weekly	Communal areas
Fire doors	Monthly	Communal areas & flat corridors
Fire blankets	Monthly	Kitchens
Emergency lights	Monthly	All areas
PAT testing	Annually	Kitchens

Flush testing of water outlets

If you are away from your accommodation for 7 days or longer, please ensure that on your return you run all your water outlets for a minimum of 5 minutes.

Right of entry access to rooms

Residential Services and UPP reserve the right for its employees and authorised contractors to enter its residential accommodation for the purpose of welfare, inspection, reactive and planned maintenance, repairs, or to rectify a health and safety or breach of tenancy issue.

At least seven days’ notice will be given, when possible for all planned programmed maintenance or where access to bedrooms is required.

When we visit, we will always knock before entering your residence as well as individual rooms before entering. You have the right to ask for ID or call your Site Reception for verification before allowing access.

We will make every effort to deal with your request as soon as we can and with minimum disruption.
We will leave your property as we found it and will lock the door irrespective of how we found it on arrival.
We will aim to contact you at least 24 hours in advance where access to communal areas are required. This does not apply in cases of emergency, for safety reasons, or when we visit on your request.

If you spot a problem elsewhere on campus such as litter, cleanliness or a maintenance issue, you can Report it online for our Estates and Campus Services Team.