Report a fault

Report a Maintenance problem or repair in your accommodation via the relevant method:

All maintenance requests are subject to triage, categorising them as either Emergency, Urgent or General. General repairs are carried out within 20 business days. For more urgent repairs, a temporary fix will usually be in place within 10 hours and permanent fix within 5 business days.

If the repair is urgent, please call: +44 (0) 1792 295101 or visit your Site Reception during opening times.

You should not report repairs on behalf of someone else.

Once a repair is reported:

  • You are granting access to staff to respond to the issue.
  • You do not need to be present for the staff to access the area.
  • If you do not want staff to access the area without you being present, you must state this at the time of making the request.

If you spot a problem elsewhere on campus such as litter, cleanliness or a maintenance issue, you can Report it online for our Estates and Campus Services Team.