Contact Us

Please contact us if you need to report an incident or if you require advice and guidance on any aspect of cyber and information security.

Please report all incidents, data breaches, near misses, concerns or bad practice. At the University we have a positive cyber and information security culture and are committed to continuous improvement, we learn from mistakes so that we can try to prevent them from reoccurring. Everyone in the University is responsible for cyber and information security and by working together we can strengthen our defenses and minimise problems.

We provide both proactive and reactive services depending on the time sensitive nature of what is reported to us. For an incident or attack that is in progress every second can count and we encourage everyone within the University to notify us immediately, even if you are not completely sure about what’s happening. We would prefer to investigate and discover that there is nothing of concern and thank all of our colleagues for doing their part by letting us know.

For proactive activities we prefer to be involved as early as possible so that we can ensure cyber and information security is delivered by design. We can provide invaluable advice early in a project that can save time, money and rework later. Retrofitting security controls is generally far more disruptive and expensive than including security by design.

As soon as you contact the service desk an advisor will assess the information provided to determine the urgency, impact and the correct team to pass the information to. Incidents which require an immediate response are typically passed to the Cyber Operations team, proactive requests are usually sent to the Cyber Advisory team.

It is important to ensure that we have appropriate contact details for you in proportion to what you have contacted us about. The Cyber and Information Security team may need to contact you for more information. For urgent matters we may try to contact you out of hours.

When the team contact you they will be able to provide the service desk reference number, please make sure that this is correct and if you have any doubts as to the authenticity of the caller then use the details above to contact the service desk to validate identity.