Contact Us

Faculty of Science and Engineering Student Experience and Information Team

Our Team is here to provide non-judgemental support and guidance. In an emergency, please visit our Getting Help in a Crisis webpage.

Please note that the Faculty Reception and Student Support Team will close their service on Monday 23^rd December 2024 and will re-open on Thursday 2^nd January 2025.

You can contact us Monday to Friday 10am-12pm and 2-4pm by...
Visiting us in the Engineering Central Reception (Bay Campus) or Wallace Building Reception (Park Campus)
Calling us on +44 (0) 1792 295514
Email: StudentSupport-ScienceEngineering@swansea.ac.uk
You can also email the Team to arrange a zoom appointment.

Live Chat

Available during teaching and results periods, Mon–Fri 10:00-12:00, 14:00-16:00.

A-Z of Student Support

Helpful information, links and resources to help students during their studies.

Other Contacts

Faculty of Science and Engineering Reception

graphic of FSE reception team

Email fse-reception@swansea.ac.uk (Monday - Friday, 8.30am - 4pm).
Call +44 (0) 1792 295514 (Monday - Friday, 9am - 4pm).
Visit in person on both campuses (open 8.30am – 4pm Monday – Friday):

Bay Campus Reception in Engineering Central
Park Campus Reception in the Wallace Building Room 223c

*Please note that all times are in UK/British Standard Time.

MyUniHub

MyUni Hub

Email MyUniHub@Swansea.ac.uk (Monday - Friday 8.30am - 4pm, apart from bank holidays).
Call +44 (0) 1792 60 6000 (Monday - Friday 8.30am - 4pm, apart from bank holidays).
Live Chat on the MyUni Hub webpage.
Desk Open Hours on Singleton and Bay Campus (Monday - Friday 9am - 4pm)

Security and crisis support

Security: Available 24 hours a day, 7 days a week.
In an emergency, dial 999 and see the university crisis support information.

Information for parents and guardians, relatives, and other third parties

We hope that this information will be helpful to students as well as parents and other third parties who have an interest in students' welfare. We are committed to supporting all of our students throughout their studies.

Due to General Data Protection Regulations (GDPR), we are unable to disclose information about any of our students without their explicit written consent. This means that we are not even able to confirm whether a student is enrolled at Swansea University. However, we are always happy to speak to parents and other third parties to provide general information about the support available.

Please feel free to contact the Student Experience and Information Team if you have any concerns you wish to discuss, or if you are worried about your child or relative. In order to ensure that a student receives advice and support quickly, please encourage them to contact us directly. We can also explain how they can give us permission to talk to a named third party, such as a parent, if they wish to.

Additional resources you may find helpful include: