Moving In & Next Steps

For Health & Safety reasons, any guests staying overnight must be registered here prior to them arriving.

• 1 visitor over 18 years of age may stay overnight per resident, up to a maximum of 3 nights per term.
• For students living in a Single Sex area, guests should be of the same sex (unless approval is gained from ALL residents of the flat).
• If you invite friends around, please be aware that you must always be present, and you will be expected to take full responsibility for their actions.
• For your own safety and wellbeing of others you are advised not to bring guests into residences unless they are known to you.
• Security and Residences staff reserve the right to revoke/remove overnight guests not following the regulations outlined within the above form.

One of the most important things to consider when living with others is noise levels. In large communities, there will be unavoidable levels of background noise but consideration for your fellow residents and our neighbours will make your time at residences a more enjoyable place to live for all. If you are disturbed by noise levels, in the first instance you should talk to those who you think are responsible.
If you continue to be disturbed noise you can contact the Residents Life Team or Security team.

Hot water is provided on a demand and supply system which residents will have access to throughout the year.

The central heating throughout the residences operates on a seasonal system so will turn off during the warmer months and turn back on during the colder months.
At true student, the heating in your room is fully adjustable.

• Temperature is regulated by an efficient sensor control system which affects the internal temperature.
• Heating supplied to the building is designed to be comfortable whilst conserving energy. Radiators provide the heating in each room and are controlled by the thermostatic radiator valve (TRV). A TRV is a self-regulating valve to control the temperature; adjust the TRV which is numbered 0-5 on the side of each radiator.
• To keep your room as warm as possible, please close your window when you vacate the room.
• We do not allow convector or fan heaters in any residences, as they are a potential fire risk. If you are feeling cold, please contact your Reception team and they will assess the heating within your room.

Your safety is of utmost importance to us and electrical safety is very important within the accommodation. We ask you adhere to the following:

• You are responsible for ensuring that any equipment you bring to your university accommodation is electrically safe and suitable for UK electrical systems.
• Electrical items found to be placing an excessive load on the electrical system or deemed unsafe or unfit for use will be removed and stored until the end of year.
• Power supplied is 240v and 3 pin plugs must be utilised.
• Do not overload sockets or connect up more than one electrical adaptor. One multi-adaptor for use with low wattage equipment only, such as PC and printer, is permitted in each room. Please see Appendix A & B.
• Non-UK equipment and associated Non-UK to UK adaptors may not be used unless they have been inspected and approved by the University. Please see Appendix C.
• If you are in any doubt about the suitability of your electrical appliances contact Reception and they will undertake an electrical test for all appliances, if necessary.
• The University carries out annual PAT testing during which all equipment in communal areas will be tested.
• Items that should not be brought into university accommodation include
  • Cubed adapters (more than one). Please see Appendix D.
  • Items requiring a continental electrical adapter in order to work.
  • Electrical room heaters
  • Portable electric clothes dryers
  • Electric blankets
  • Deep fat fryers
  • Laundry equipment including washing machines and tumble dryers
  • Electric scooters or bikes in the accommodation

The independent regulator, HSE, provide advice and information on the use of electrical appliances in the UK:

• Safe use advice for electrical appliances
• What is portable appliance testing?

It’s easy to underestimate the value of your possessions, and we're not just talking about your laptop and phone. Items such as your clothes, hairdryers and other smaller gadgets, like fitness trackers and watches can all add up. Should something happen to your most important possessions, you'll likely want them replaced - and as soon as possible.

The great news is that you are covered in your accommodation by a personal belongings insurance policy with Endsleigh, the No.1 student insurance provider.

We encourage you to review your cover to:

• Check what is covered
• Check key exclusions and limitations
• Check your policy excess
• Check how to make a claim
• Decide if you want to extend and personalise your cover to protect other valuables

To enhance your policy to cover expensive items (e.g. Electrical equipment or bicycles) contact Endsleigh.