School of Management FAQs

Where and when can I collect my Student ID Card? 

Student ID Cards will normally be available at the Campus Library where your studies are based during advertised opening hours, however this may be subject to change in response to firebreak/lockdown regulations. Please check with the Customer Service Team about availability of this service during firebreak/lockdown periods: customerservices@swansea.ac.uk. 

You will need to take photographic ID (passport, driving licence) with you to collect the card.  The card can be used to borrow books, swipe your attendance during in-person sessions, and can also help you purchase a NUS Totum Student Discount Card. 

How do I find out who my academic mentor is? 

Go to your MyUni profile via http://intranet.swan.ac.uk under personal details there is a “Course Contacts” tab – there you should find the name of your Academic Mentor, and their email address. 

What do I do if I am having problems with my timetable? 

You can find your timetable here. If you can’t see your timetable, first check that you are enrolled.  If you are still unable to access or view your timetable, modules are missing or you have a problem, please contact somsupport@swansea.ac.uk  

Where do I go if I need help with study skills or academic writing? 

The University has a unit dedicated to academic support during your studies – Centre for Academic Success (CAS).  Further details for CAS, and how they can help, can be found here.  On their webpages you can book a place on a live course or workshops, arrange an academic advice appointment, access our email advice service, and discover their series of self-directed E-learning resources.  

Further details for CAS, and how they can help, can be found here. For maths-based assistance, there is further information on the CAS website regarding their maths support – which you can find here.  There is also a Maths Hub on Canvas, which you can access and sign up to via the CAS Maths and Stats page. 

Who do I contact if I am struggling to study online?  

CAS have a specific section on studying online, and further details can be found here 

Where can I get help with my English Language? 

If English is not your first language, and you feel that additional help would be useful, CAS also offer English Language support.  Further details are here. 

English for Management support may be available please email somsupport@swansea.ac.uk for details.

Where do I go for help with referencing or academic sources? 

There is lots of information on referencing and library resources included in the Library Guide for the School of Management - https://libguides.swansea.ac.uk/Management.  It is a good place to find out how the library can help you with your studies at Swansea, and they even offer one-to-one appointments with a Librarian. 

Information on accessing the Library can be found here. 

How do I access support with job applications? 

The School of Management has an Employability Team who can support you with everything related to your future career, work experience and placement opportunities. You can contact them at: 

Somcareers@swansea.ac.uk  

Somplacements@swansea.ac.uk - for everything relating to placement opportunties 

Who are the Student Reps this year? 

You can contact your reps via email on somcollegerep@swansea.ac.uk 

What do I do if I can’t wear a mask for health reasons?  

You can collect a sunflower lanyard at MyUniHub in the Tower Information Centre or in the School of Management reception – this will indicate to staff and students that you are unable to wear a mask for health reasons. Inform myunisupport@swansea.ac.uk and your lecturer if you are unable to wear a face covering, and download a digital exemption onto your mobile phone.

Where do I find news and updates about coming onto campus? 

You should regularly check your email account for any updates sent out by the university or the School of Management. You should also regularly check the university’s main Coronavirus Guidance page: https://www.swansea.ac.uk/about-us/coronavirus/.  

What do I do if I don’t have access to personal laptop or computer?  

You may be able to loan a laptop but please be aware that there may be a waiting list and it may be a short-term loan. Please contact somsupport@swansea.ac.uk for more information. 

How do I access Canvas? 

Log in to MyUni website: https://myuni.swansea.ac.uk/my-account/. You will see a link to Canvas there.  

If I need to change my engagement method to ‘online only’, how do I do this? 

You will need to login to your student profile via myuni.swansea.ac.uk and navigate to the Intranet where you can update your status. You need to do this if you are not able to attend any on-campus sessions. 

If I cannot attend an on-campus session, will content be posted on Canvas?

The on-campus sessions cannot be recorded in full as they are designed to be discussion and task based.However, key information from the sessions including any presentations will be uploaded to Canvas. 

If I cannot attend on-campus sessions, will this affect my engagement record? 

If the reason for your absence is COVID related, you will need to notify myunisupport@swansea.ac.uk and somsupport@swansea.ac.uk. You will also need to update your engagement method to ‘online-only’ via the Intranet under the “Coronavirus” tab on your Myuni profile. If you are unable to attend for other reasons, please contact somsupport@swansea.ac.uk. Your engagement with your studies is monitored and if you do not attend and do not let us know, you may be contacted about this. 

How can I contact my lecturers? 

Your lecturers all have virtual feedback and consultation hours run via Zoom which can be found on the Canvas page for your module. You can also find their contact details here and in the module handbooks which you can use to email them. 

How do I book a study space? 

Bookable study spaces are available in the Libraries on Bay and Singleton Campuses. Please view this link for more information: 

https://www.swansea.ac.uk/library/book_study_space/ 

Informal study spaces are also available across both campuses – please see this link: 

https://myuni.swansea.ac.uk/living-in-swansea/study-and-common-spaces/ 

Please ensure you adhere to the Safe Operating Procedures in these areas and maintain social distancing at all times. 

What is going to happen in terms of teaching in-person this semester? 

There is no in-person teaching prior to the 15th Feburary. Any change to this will be communicated to you by email. 

How am I going to be taught this semester? 

This semester, your teaching will be made up of the following: 

Lectures: These are pre-recorded videos which will be posted to the canvas page for your module every week and will be followed by exercises, further reading and links to explore. 

Online, live seminars: These are run via Zoom. There will be a Zoom link on your modules in Canvas for each seminar. This will be on the same page as the work you will need to do ahead of the sessions. Your module coordinators will send announcements about this. You will need to click on the correct Zoom link at the time scheduled on your timetable. 

Module workshops: These are an opportunity to work through case studies, core academic content or exercises. You will be able to ask questions of your teaching team and have an opportunity to go over areas which you think are important or unclear. 

Programme workshops: These sessions provide an important opportunity to ask questions and discuss key topics with your programme director and wider teaching team. These sessions cover a range of programme level topics including accreditation, revision and assessment and identify cross-module themes and synergies.

Who do I ask about the Final Year Project? 

The Final Year Project module coordinator is Dave Bolton and his email address is d.r.bolton@swansea.ac.uk 

Who do I ask about the Dissertation? (PG only) 

You can email somsupport@swansea.ac.uk for any non-academic questions related to your dissertation. Our SIA team will either answer your query or pass it on to the relevant member of staff.  

I forgot to swipe my student card sign into a workshop? What do I do?  

Please contact somsupport@swansea.ac.uk 

I want to swap to a Year in Industry/ Year abroad, Can I do this?  

This depends on your current year of study and the programme you are currently on. If you are in your first year or early in your second year, you may be able to change. Please contact somcareers@swansea.ac.uk in the first instance to discuss your options. 

I want to change pathway – is this possible?  

If you are interested in changing pathway, you may be able to do this. Please contact somsupport@swansea.ac.uk so that you can be given advice appropriate to your individual circumstances. 

Will there be any ‘in-person’ exams in the summer? 

No. All examinations for School of Management programmes will be conducted online.

How do I find out how my module is going to be assessed? 

You can access assessment information via the module handbooks which are saved on Canvas. You can also contact your lecturers either by email or during their Zoom Feedback and Consultation Hours. 

How do I access support if I am struggling with my assignments? 

If you are struggling with the academic content of your assignments, it is important you contact your lecturers as soon as possible so they can help you. You could also contact your academic mentor who will be able to give you more general advice. 

Who do I contact about Extenuating Circumstances? 

Please contact somassessment@swansea.ac.uk for advice relating to Extenuating Circumstances. You can also join the assessment Zoom drop in which runs daily from 10:00-12:00 BST. To join click here.

What kinds of assessments will there be this year? 

There will be a variety of assessments this year including (but not limited to) coursework, online exams, online class tests, presentations (conducted online or recorded), group work. 

I can’t see the relevant links on Canvas to complete my assessment, who should I contact? 

In the first instance, please contact your module coordinator. If you continue to have problems, please contact somassessment@swansea.ac.uk