Coronavirus Recovery: advice and latest information
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  5. Additional academic support

Additional academic support

Here you will find additional academic support and information available from both The College and Swansea University.

Finding extra support if you need it

We hope you are adapting now to your new way of studying online. This has happened very quickly. It may be that there are challenges for you. These could range from not being sure how to plan your study time or to prepare for alternative assessment to struggling with finding a quiet place to work, not having the software or device that you need, or having to help out more at home.

Keep in touch with The College and your friends at Swansea University. We are here to support you during these unusual times.

Find support on:

 

Experiencing difficulties accessing your University emails or Canvas?

Technology is a real blessing but we can find ourselves very frustrated if our IT equipment or software starts letting us down, especially if it means that we cannot access vital systems like Canvas, intranet records and University email accounts. Fear not help is at hand! If you are experiencing any difficulties accessing your University email, Canvas account or any of the other University systems then you must contact the University’s customer service team directly by emailing customerservice@swansea.ac.uk, the University’s brilliant customer service team will liaise with you directly to resolve the problem as quickly as possible.

Pro Tip: Make sure to include screenshots/pictures of the access issues you are experiencing, this will help the customer service team get to the route of the problem quickly.

Remote Assessments

Due to the ongoing disruption caused by the COVID-19 outbreak, the University is adopting an alternative approach to assessments for the remainder of the academic year.  We have put together a Student Guide to Remote Assessments which we encourage you to read as it contains information that you will find useful during the assessment period.

Student Guide to Remote Assessments

Girl with head in hands at her computer.

The Centre for Academic Success

The Centre for Academic Success is available to support you in developing your academic study skills and achieve your goals. You can maximise your potential and develop your confidence through a range of courses, workshops and one to one tutorials. 

Visit the web page here

Closeup of hands on a laptop.

Careers Consultant Videos

One of the University’s Careers Consultants has produced some helpful videos for you with top tips on how you can be successful in your career. There are a wide range of videos you can view from ‘CV tips’, ‘Interview mistakes’ and ‘What should I do with my life?’.

If you have any feedback on these or have requests for career videos that you would like to be produced please contact Gareth Hill from Swansea Employability Academy via g.d.hill@swansea.ac.uk.

Watch the videos on this YouTube channel

Man in suit pointing his finger.

Submitting work to Turnitin using the Camscanner App

If you need to submit assessments to Turnitin in a pdf format using your mobile phone, then Camscanner is an excellent way of doing so. Here is a YouTube video that you can view to find out how to use the app.

See the Camscanner video here

Camscanner Logo.

Library Support Available for Students

Returning Books:
Any books that you have on loan will auto-renew. You they won't be charged any fines during this time.  The latest information about library closures will always be available at Libraries and Archives.

Online Library Guide:
There is a library guide to support people using our library resources remotely. Here students (and staff) can find advice on finding eBooks and online journal articles. The guide also offers one place to access the online chat service, book zoom appointments with librarians and find all of our online tutorials.